Q. What appraisal certificates does DIAMUSE jewellery comes with?
DIAMUSE jewellery is made of 22Karat, 18 Karat or 14Karat BIS Hallmark gold. Our diamonds and gemstones are natural and are completely certified by international laboratories like IGI, GIA and SGL.

Q. Is it safe to mail jewellery?
Yes. We ship our jewellery by highly trusted carriers like FedEx, Bluedart, DHL or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim. On top of this, all our shipments are fully insured.

Q. What are my payment options?
You’ve got a lot of payment options. We have reputed payment gateways which enable us accepting VISA, MasterCard, RuPay, NetBanking, UPI, American Express as well as bank wire and PayPal Checkout.

Q. Can you personalise/customise order just for me?
Yes. We are happy to personalise or customise to give shape to your dream design.

Q. Can I return my jewellery?
Yes. We offer 30 Days Return and Lifetime Exchange and Buyback to our customers. Please refer to Policies for more details.

Q. Which mode will I get my refund?
You will get your refund in the original mode of payment or DIAMUSE wallet. Please refer Policies for more details.

Q. How many days will it take for the refund to reflect in my account?
It will take around 7 to 10 business days for refund amount to reflect in your account.

Q. Can I exchange my jewellery?
Yes. We offer 30 Days Return and Lifetime Exchange and Buyback to our customers. Please refer to Policies for more details.

Q. How can I exchange my jewellery?
Please call our support team at +91 783 783 0888 or email us at support@diamuse.in to place an exchange order.

Q. Can I use multiple coupon codes or avail multiple offers in same order?
While it is possible only to use one coupon code or avail one offer in same order, we will be happy to update with additional discounts and offers coming in.

Q. Can I get my ring resized?
Of course! If your DIAMUSE ring doesn't fit well, we will resize it free of charge in 30 days of its original shipment date or for a very competitive price post that. Please call our support team at +91 783 783 0888 or email us at support@diamuse.in to get the details.

Q. Cab someone help me purchase the right jewellery by understanding the purpose and requirement?
We would be happy to assist you with answering any and all questions you may have regarding your purchase. Please call our support team at +91 783 783 0888 or email us at support@diamuse.in to get the assistance.