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Cancellation Policy

  1. Orders once placed cannot be cancelled or refunded.
  2. The DIAMUSE Jewells shall not be liable for any delay / non-delivery of purchased goods in case of any flood, fire, wars, acts of God, communal riots or any other causes beyond our control.

Return Policy

15 Days Money-Back Policy

The DIAMUSE Jewells comes with 15 Days No question asked Money-Back Policy, which makes the customer eligible for a 100% refund on return of the jewellery within a period of 15 days.

The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the refund amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.

Once the product is returned under our 15 Days Money-Back policy, the amount will be credited to your The DIAMUSE Jewells wallet or you may choose to get the amount refunded to your bank account, as below:

1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

Loose Solitaire Diamond / Gemstones and Gold Coins are not covered under this policy. This feature is not available for international orders (orders that will be shipped abroad from India).

Pre-requisites

Any item that shows signs of wear and tear, alterations, damage, resizing will not be eligiblefor return. The product must be the same as shown on the website with all the original supporting paperwork and certificates. Product will not be accepted under this policy if “The DIAMUSE Jewells authenticity” Tag is removed.

In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.

In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.

Guide to return

  1. Select the item in your order that you want to return from here
  2. Ready your jewellery in the original packing material along with the certificate. Present it to our logistics pickup person for a quality check. Then, if you have received a tamper-proof packet from us, please secure your jewellery in it and seal it. Once sealed, the packet cannot be opened unless destroyed. Please hand over the product / packet to the person. Please collect an acknowledgement (pickup receipt on paper or photo of tracking number or SMS confirmation of pickup).
  3. Once we receive the product at our warehouse, your refund will be processed after a quality check.

 

 

Lifetime Exchange & Buy-Back Policy

The DIAMUSE Jewells is backed by Lifetime Exchange & Buy-Back Policy.The product along with the original certificate and invoice, can be exchanged or returned for buy-back. Refer Valuation table forLifetime Exchange & Buy-Back value of your product.

Lifetime Exchange: The Exchange value of the exchanged product after deductions towards making charges and discounts will be credited to your DIAMUSE wallet. This comes with alifetimevalidity and can be used to purchase anything (except Coins and Solitaires) from our website. The value cannot be encashed.

Lifetime Buy-Back: If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.

In case, any coupon, discount or promo codes were used during the original purchase, the Lifetime Exchange & Buy-Back value will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.

Pre-requisites

The policy is deemed void if any other third-party jeweller has worked on it.Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.

In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.

In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of The DIAMUSE Jewells.

Valuation Table

Category Exchange Value* Buy-Back Value*
Gold/Platinum 100% value of metal weight at prevailing metal rate. 98% value of metal weight at prevailing metal rate.
Diamond 100% of the prevailing diamond value. 90% of the prevailing diamond value.
Gemstone 90% of the prevailing gemstone value. 80% of the prevailing gemstone value.
Loose Solitaire 90% of the prevailing solitaire rate. 80% of the prevailing solitaire rate.
Gold Coins 100% value of metal weight at prevailing metal rate. 100% value of metal weight at prevailing metal rate.

*The Exchange and Buy-Back value is subject to deduction of any coupon, discount or promo code availed during the original purchase.Policy doesn’t cover making charges and taxes.Standard deduction of Rs.500 shall be made towards processing charges.

Guide to return

You can either get in touch with our Customer Support team by calling at (+91) 783-783-0888 or emailing us at customersupport@diamuse.in